Refunds
If you believe you have received a defective product. Please contact us via email at sales@plastidip.net.au so that we can investigate the problem. If we conclude the product is defective, we can send you replacement of equivalent products. In the event that we cannot determine that the product is defective, Product should be returned to Plastic Dips & Coatings within 7 calendar Days of the receipt of the product. If the product is "classified dangerous" goods the product must be returned by an approved dangerous goods carrier. Where possible, all products should be packed in the original unmarked packaging. Upon inspection, if the product is found to be defective, Plastic Dips & Coatings will replace the product with equivalent product and refund any return fee upon production of Carrier's Receipt.
Change of mind
Customer satisfaction is our number one priority. Your satisfaction is our number one priority. However please choose carefully as we do not refund or exchange simply because you changed your mind or the product was not what you expected.
